Shipping and Handling Costs
A) Our shipping and handling fee is a flat AUD$9.95 Australia wide or Free Delivery on orders over AUD$150.00. We encourage our customers to bulk order to take advantage of the Free Delivery offer.
Ordering and Delivery
After placing an order with The Supplements Lab the following process takes place during normal business hours (9am-5pm Monday-Friday EST/EDST).
1. You shall receive an initial confirmation email that your order has been received and is being packed.
2. Goods shall be packaged in an appropriate manner with the aim of preventing product damage during transport.
3. Goods in stock ordered prior to 2.15pm EST/EDST) will be dispatched same business day.
4. Goods are air and road freighted via both international courier and Australia Post with delivery extending to all regions of Australia. Products that are shipped directly from the US are sent via USPS First-Class International Shipping.
NB: PayPal does not allow us to ship to a different shipping address to the shipping address that is on the PayPal account used for payment. Please make sure the shipping address on the PayPal account used for payment is the same as the shipping address you enter to have your order delivered to. Thank you.