Terms and Conditions

Please read these terms and carefully because they contain important information about your rights and obligations, as well as limitations and exclusions that may apply to you.

These terms and conditions apply to your use of and visit to www.thesupplementslab.com.au (also referred to as “this website”). You acknowledge that you are fully aware of the contents of these terms and conditions and, on browsing, viewing or in any other ways using any content of this website, you agree to be bound by and accept these terms and conditions.

Placing an Order

Information contained on this website constitutes an invitation to treat. No information on this website constitutes an offer by Seller to supply any Product(s). By placing an order via this website, the Customer makes an offer to purchase the Product(s) he or she has ordered on these terms and conditions. Seller may or may not accept the Customers offer at the Sellers absolute discretion.

Upon receipt of the Customer’s order, Seller will verify the availability of the Product(s) and the Customer’s credit card or other payment details. Seller has not accepted the Customer’s offer and is not obliged to supply the Product(s) until Seller has shipped the Product(s) and sent an order confirmation to the Customer by email.

Supply of Product(s) 

Subject to these terms and conditions, Seller may agree to supply the Customer with the Product(s) as specified in the Customer’s order form submitted to Seller via this website.

When Product(s) have been shipped pursuant to the Customer’s order, Seller will email the Customer to confirm shipment.

Price and Payment 

Pricing of Product(s) shall be the price as stipulated on this website at the time when the Customer places an order with Seller.

All prices are shown in Australian Dollars exclusive of shipping costs and AU Dollars are the only acceptable payment currency.

Upon placing an order with Seller, the Customer will have their payment processed by PayPal.

Seller will take all reasonable precautions to keep the details of Customers order and payment secure but Seller cannot be held liable for any losses caused as a result of unauthorised access to information provided by the Customer.

Delivery 

Product(s) will be delivered to the delivery address provided by the Customer. Seller will use its discretion in selecting a reputable carrier and appropriate means of delivery.

Risk of loss and damage of Product(s) passes to the Customer on the date when the Product(s) is/are despatched by Seller to the carrier.

Any dates quoted by Seller for the delivery of Product(s) are estimates only and shall not form part of the contract. Seller aims to deliver promptly, however delays are occasionally inevitable due to unforeseen factors. Seller shall be under no liability for any delay or failure to deliver the Product(s) within the estimated delivery time.

Seller will not be responsible for any tariffs, customs restrictions, customs clearance, or other regulations that apply in countries outside Australia. It is the responsibility of Customer to pay the charges levied by the authorities and observe the respective regulations of the country in which he or she receives the Product(s).

If an order shipment is undeliverable, the Product(s) ordered by the Customer will be returned to the Seller at the Customer’s expense, as stock available for sale to other customers. The returned Product(s) can be sold to other customers and the Seller shall have no obligation to reserve or re-deliver the returned Product(s) to the Customer.

Returns and Refunds 

Subject to the Clause below, no Product(s) shall be returned to the Seller unless :-

(a) the Product(s) in question is defective;

(b) the Seller has notified the Customer by email that the Customer may return the Product(s) to the Seller;

(e) the Product(s) is returned in a clean and well packaged condition; and

(f) the Customer returns the Product(s) at his/her own expense which will include any custom duties or taxes.

Upon satisfactory return of the Product(s) to the Seller, replacement Product(s) will be shipped to the Customer if the Seller is satisfied that the Product(s) returned by the Customer is defective after suitable tests and inspections by the Seller. If replacement Product(s) is not available, a refund of product price only will be made to the Customer.

If the Seller is not satisfied that the returned Product(s) is defective, the Seller will deliver the returned Product(s) to the Customer at the Customer’s own cost.

Liability 

All Product(s) provided in connection with this website are on an “as is” and “as available” basis. Except as otherwise expressly agreed, Seller makes no representations, warranties, covenants or guarantees of any kind, express or implied, as to the quality, suitability, accuracy or completeness of any information, content, service, or merchandise provided through this website. Customer expressly agrees that the use of this website is at his or her sole risk.

To the full extent permissible by applicable law, Seller disclaims all express or implied conditions, representations and warranties, including but not limited to, any implied warranty of merchantability, non-infringement and fitness for a particular purpose.

Subject to this Clause, Seller will not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage or any kind whatsoever arising and whether caused by tort, breach of contract or otherwise.

Subject to this Clause, Seller’s maximum aggregate liability whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by the Customer to Seller in respect of the Product(s) in question. The Supplements Lab will not be liable for any outcomes, loss and damages from using any information or products whatsoever on or linked to this website.